Returns & Warranty at Gardening Gifts Co.

At Gardening Gifts Co., we understand that sometimes you might change your mind or need to make a return. We offer a generous 30-day return policy from the day you receive your item. The returns window for orders placed in the month of December is extended. Any orders placed in December have until the last day of January to return items for a refund.

To ensure a smooth return process, ensure that the item is unused, retains its tags, and is in its original packaging. Don’t forget to keep your receipt or proof of purchase handy. For a seamless experience, download and fill our returns form (GFT_Returns_Form.pdf) to accompany your returned items. Send your returns to:

Gardening Gifts Co.
C/O Easy Garden Group
Growth Unit 6
Pembrokeshire Science & Tech Park
Pembroke Dock
SA72 6UN

Your satisfaction is crucial to us. As soon as you receive your order, do a quick inspection. If there are any defects, damages, or if you’ve received the wrong item, reach out to us without delay. We are committed to addressing any issues swiftly to ensure you're satisfied.

Certain items are excluded from our return policy for safety and hygiene reasons. This includes perishable items, custom-made products, personal care items, hazardous materials, and flammable substances. Gift cards are also non-returnable. Have doubts about a specific item? Connect with us, and we’ll guide you.

Looking to exchange? The quickest way is to send back the item you've got and place a separate order for the one you desire. Once we receive your return and it’s accepted, you can go ahead with your new purchase.

Upon receiving and inspecting your return, we will notify you about the status of your refund. If it's approved, expect the refund to reflect in your original payment method within 10 business days. Keep in mind, banking processes might take a bit. If over 15 business days have gone by since your return was approved and you still haven't seen your refund, please contact us directly at hello@gardeninggifts.co.uk.