Returns & Warranty at Gardening Gifts Co.

At Gardening Gifts Co., we want you to love what you've ordered. If you need to make a return, we offer a 30-day return window from the date you receive your item.

Extended Christmas Returns: Orders placed during December may be returned up until the last day of January.

To be eligible for a return, items must be unused, in their original packaging, and have all tags attached. Please retain your proof of purchase.

To begin a return, download and complete our Returns Form and include it with your parcel.

Returning Items — UK Customers

Send your completed return to:

Gardening Gifts Co.
C/O Easy Garden Group
Rebel House, Isaac Way
Pembroke Dock, Pembrokeshire
SA72 4RW
United Kingdom

UK customers are responsible for the cost of return postage unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot accept responsibility for returns lost in transit.

Returning Items — US & International Customers

We welcome returns from our US and international customers under the same 30-day policy.

Please note the following before returning an item from outside the UK:

• Return shipping costs are the responsibility of the customer. We do not provide prepaid international return labels.
• Customs and duties: Please mark your return parcel clearly as a "Returned Goods — No Commercial Value" on any customs declaration. Failure to do so may result in import duties being charged on the parcel's arrival in the UK, which we will be unable to refund.
• Refunds are made in GBP (£). The amount credited to your original payment method will reflect the GBP value at the time of processing. Exchange rate fluctuations are outside our control.
• We strongly recommend using a tracked and insured international shipping service. We cannot accept liability for returns lost or damaged in transit.

Given the cost and complexity of international returns, if you have received a faulty or incorrect item, please contact us first at hello@gardeninggifts.co.uk — in many cases we may be able to resolve the issue without you needing to return the item.

Your satisfaction is crucial to us. As soon as you receive your order, do a quick inspection. If there are any defects, damages, or if you’ve received the wrong item, reach out to us without delay. We are committed to addressing any issues swiftly to ensure you're satisfied.

To contact us, you can use the chat widget in the bottom corner of the website, or you can email us at hello@gardeninggifts.co.uk.

For hygiene and safety reasons, the following cannot be returned:

• Perishable goods
• Custom or personalised products
• Personal care items
• Hazardous or flammable materials
• Gift cards

Not sure whether your item is returnable? Get in touch and we'll advise you.

Looking to exchange? The quickest way is to send back the item you've got and place a separate order for the one you desire. Once we receive your return and it’s accepted, you can go ahead with your new purchase.

Upon receiving and inspecting your return, we will notify you about the status of your refund. If it's approved, expect the refund to reflect in your original payment method within 10 business days. Keep in mind, banking processes might take a bit. If over 15 business days have gone by since your return was approved and you still haven't seen your refund, please contact us directly at hello@gardeninggifts.co.uk.